Fachmann/-frau Kundendialog EFZ (E-Profil / M-Profil)
Core
Customer support and relationship management for banking and trading clients via phone, chat, email, social media, and in-person lounge interactions.
Role type
Junior customer service associate (banking/trading)
Builds
Customer support channels and banking service delivery
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Communication, multilingual ability, administrative tasks, customer needs analysis, complaint handling
Preferred skills
Interest in finance, teamwork, self-motivation, quick learning
Technologies
None stated
Responsibilities
Handle customer inquiries across multiple channels, manage complaints, assist in the lounge, conduct customer meetings
Seniority
Entry-level apprenticeship
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