Service Planner
Core
Planning service team schedules based on maintenance cycles, dispatching technicians for emergency repairs and installation/modernization projects, and coordinating client visits.
Role type
Service Planner
Builds
Maintenance schedules, emergency repair dispatches, installation and modernization project assignments
Domain
Industrial equipment (cranes/lifting devices)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
scheduling, dispatching, client communication, system monitoring, cross-department collaboration
Preferred skills
knowledge of crane/lifting equipment market
Technologies
service management systems
Responsibilities
Prepare service team work plans based on maintenance schedules; Assign technicians to emergency client requests; Assign service teams to installation and planned modernization tasks; Coordinate client service visits via email and phone; Monitor and close orders in the system; Collaborate daily with other departments
Seniority
Mid-level, hands-on IC