Customer Solutions Engineer - Manufacturing Diagnostics
Core
Drive business growth for Manufacturing Diagnostics by identifying market opportunities, partnering with customers and sales teams, and aligning customer needs with innovative diagnostic solutions.
Role type
Senior Customer Solutions Engineer (Pre-sales & Technical Delivery)
Builds
Manufacturing diagnostic solutions, test sequences, and runtime environments for vehicle production lines
Domain
Automotive Manufacturing Diagnostics
Deliverable
production ML models | product features | client delivery
Required skills
Automotive diagnostic protocols (ISO14229, ISO15765, KWP2000, J1939, ISO14230, ISO13400), IT system and network foundation, database management (SQL Server), data format handling (XML, ODX, OTX), packet capture and analysis (Wireshark, CAN/DoIP), programming (C++, JavaScript), fault-finding and debugging
Preferred skills
Cost-benefit analysis, market trend analysis, user requirement documentation, validation test documentation, project management with defined business outcomes, agile and lean methodologies (SAFe, Scrum, Kanban, OKR), JIRA
Technologies
VCATS system, Windows XP/7/10, VMware/Virtual Box, TCP/IP, DHCP, Microsoft SQL Server, Wireshark, JIRA
Responsibilities
Identify and drive new business opportunities and customer segments; collaborate with sales for pre-sales activities and solution pitching; clarify customer requirements and define technical solutions; author and execute manufacturing diagnostics tests and sequences; lead on-site deployment, configuration, and troubleshooting of hardware and software solutions
Seniority
Senior, hands-on IC with strategic interface duties