Customs Operations & Service Coordinator
Core
Delivering customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements.
Role type
Customs Operations & Service Coordinator
Builds
Customs compliance reports, reconciliation data, audit findings, and customer service documentation
Domain
International logistics and customs brokerage
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data analysis, audit review, customer retention management, reporting, reconciliation, ETSF compliance, departure status monitoring, process improvement, Microsoft Office proficiency
Preferred skills
Knowledge of customs brokerage process and CDS, system change implementation, business development support, financial transaction analysis
Technologies
Microsoft Office (Excel, Word), Expeditors applications
Responsibilities
Generate and analyze data for customer business reviews, assist in retention calls and document customer reviews in CRM, support key brokerage customers outside account management, review audit results and drive CAPA, deliver specific reporting and document retention requirements, support weekly reconciliation and exception reporting, oversee ETSF compliance and UK export entry departure status, contribute to transition and implementation activities, respond to information requests and competitive pricing, monitor and update customer SOPs
Seniority
Mid-level, hands-on IC
