Customs Brokerage Supervisor
Core
Support the customs brokerage manager in operations, finances, sales, and compliance to ensure smooth departmental functioning within the branch.
Role type
Mid-level operational supervisor (customs brokerage)
Builds
Operational efficiency and compliance adherence for international trade clients
Domain
Logistics / International Trade / Customs Brokerage
Deliverable
client delivery | dashboards & analysis
Required skills
workload allocation, staff development, regulatory compliance monitoring, duty deferment management, productivity tool adoption, audit execution, refund follow-up, client reporting, new hire training coordination, credit procedure enforcement
Preferred skills
industry certification, system change implementation, mentorship, sales support, relationship management
Technologies
edoc, customs database, process management systems, PSM, Customer Profiles, AI Agents, Expo custom, expo request, expo reporting
Responsibilities
Allocate team workloads, monitor compliance with internal and external regulations, audit files, follow up on refunds with authorities, send client report requests, provide content for customer reviews, participate in staff appraisals, ensure new hires complete mandatory training, support manager in sales and accounting as needed
Seniority
Mid-level, hands-on IC with mentorship duties