Customer Service Representative
Core
Manage freight process flow, track shipments, handle customs documentation, and ensure timely delivery of goods to customers.
Role type
Customer Service Representative (Logistics)
Builds
Freight shipments and customs documentation for international trade clients
Domain
International logistics and supply chain
Deliverable
product features
Required skills
Data entry, shipment tracking, customs documentation handling, client invoicing, regulatory compliance, process improvement, overseas communication, KPI management
Preferred skills
Transportation documentation knowledge, bilingual Spanish
Technologies
Process Monitors, Workflows, Operating System, Excel, Word, PowerPoint
Responsibilities
Ensure smooth and timely freight process flow, track and trace shipments, ensure accurate data entry, handle customs documentation, manage client invoicing, interact with customers to arrange shipments, maintain supplier relationships, meet compliance regulations, improve departmental process efficiency, meet KPI standards, respond to overseas communications
Seniority
Entry-level to Junior (6 months to 1 year experience required)
