Assistant Manager, Platform Quality & Experience
Core
Improving marketplace and operational efficiency across Grab's platform by diagnosing inefficiencies and translating data analysis into actionable policy and process changes.
Role type
Senior IC strategy/business analyst
Builds
Platform policies, operational improvement plans, and cross-functional project implementations
Domain
Superapp marketplace operations (Southeast Asia)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL, data analysis, strategic planning, policy development, project leadership, stakeholder management
Preferred skills
Experience in Strategy, Business Analyst, or Consulting
Technologies
SQL
Responsibilities
Build complex SQL queries and construct dashboards to generate data-driven insights; Identify gaps in platform policies and develop/iterate fair and operationally sound policies; Lead cross-functional projects from problem framing to implementation and measurement.
Seniority
Senior, hands-on IC
