Logistics Coordinator (APAC Service Operations)
Core
Execute daily logistics operations for post-sales support, ensuring critical spare parts reach end customers via Same Day and Next Business Day delivery in the APAC region.
Role type
Logistics Coordinator (APAC Service Operations)
Builds
Post-sales service supply chain enabling same-day and next-business-day deliveries for customer networks.
Domain
IT Hardware / Data Center Networking / Logistics
Deliverable
product features
Required skills
Order processing & dispatch coordination, APAC inventory management, exception management, reverse logistics coordination, trade compliance documentation, data analysis for KPIs, Microsoft Excel proficiency
Preferred skills
NetSuite experience, Salesforce experience, Service Logistics or Manufacturing background in IT company
Technologies
NetSuite, Salesforce, Microsoft Excel
Responsibilities
Coordinate daily dispatch process and manage carrier rates, manage APAC inventory including inbound exceptions and PI reports, act as primary coordinator for inbound/outbound discrepancies with 3PLs and couriers, support trade operations by retrieving compliance certificates and test reports, analyze data to develop KPIs on RMA aging and lead times
Seniority
Mid-Senior, hands-on IC
