Banking Operations Manager
Core
Ensure Wise's banking partnerships are operationally reliable, accountable, and cost-efficient to scale payments with lower risk and better customer outcomes.
Role type
Senior Banking Operations Manager (Global Partners)
Builds
Wise's global money movement infrastructure for Swift, EUR, and GBP payment flows
Domain
Fintech / Global Payments / Banking Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Banking operations, Payment operations, Partner/vendor management, Risk management, Operational excellence, Data analysis, Stakeholder management, SLA management, Contract negotiation, Incident management
Preferred skills
Correspondent banking, SEPA/GBP schemes, Treasury operations, SQL, Looker/Tableau, Global team collaboration
Technologies
Swift, SEPA, GBP payment schemes, SQL, Looker, Tableau
Responsibilities
Own operational relationships with key global banking partners including performance reviews and escalations; Drive partner performance by monitoring speed, reliability, incidents, SLA gaps, and costs; Translate complex internal problems into partner improvement plans; Hold partner banks accountable for operational commitments and incident resolution; Support incident and post-incident corrective action follow-through; Build operational visibility by improving shared partner records and reporting; Collaborate with Banking, Finance, Legal, and risk teams on fees, losses, and regulatory expectations.
Seniority
Senior, hands-on IC