Customer Service & Supply Chain Officer
Core
Develops demand forecasts, plans inventory and supply, manages inbound and outbound logistics, and handles the end-to-end customer order lifecycle to ensure product availability and customer satisfaction.
Role type
Senior Supply Chain & Customer Operations Officer
Builds
Supply chain continuity, product availability, and customer order fulfillment
Domain
Home automation / Window and door automation
Deliverable
product features
Required skills
Demand forecasting, inventory optimization, supply planning, inbound logistics management, outbound logistics management, order lifecycle management, supplier coordination, data analysis, ERP systems proficiency, MS Office suite, Salesforce, PowerBI
Preferred skills
Oracle/SAP ERP knowledge
Responsibilities
Develop demand forecasts by analyzing historical data and market trends; Plan inventory, replenishment, and supply to balance customer demand with product availability; Manage physical movement of goods including transportation, shipping, and customs; Manage end-to-end customer order lifecycle including quotations, order entry, validation, scheduling, and delivery coordination; Coordinate with suppliers and customers to ensure continuity of supply and timely delivery.
Seniority
Senior, hands-on IC