Senior Backend Engineer – Customer Support Platform
Core
Build robust, scalable backend architecture for a high-traffic customer support platform integrating Generative AI capabilities to power self-service, FAQs, and chat interfaces.
Role type
Senior Backend Engineer (JVM stack)
Builds
Scalable support ecosystem connecting customers to AI-driven self-service and chat channels
Domain
Fintech / Customer Support / Generative AI Integration
Deliverable
production ML models | product features
Required skills
Backend engineering, distributed systems, microservices, REST APIs, CI/CD pipelines, database management, architectural trade-offs, clean code practices
Preferred skills
Java/Spring ecosystem knowledge, product stewardship, mentorship, cross-functional collaboration
Technologies
Java 25, Spring Boot 4
Responsibilities
Design technical solutions balancing latency, throughput, and scalability; take end-to-end ownership of complex projects; collaborate with product and design teams to shape roadmap; mentor junior engineers
Seniority
Senior, hands-on IC with product influence
