Senior IT Field Service Engineer (m/w/d)
Core
On-site and remote support for laboratory and sample collection sites in Northern Germany, focusing on Hamburg and Kiel.
Role type
Senior IT Field Service Engineer
Builds
Stable, secure, and compliant endpoint environments for lab operations
Domain
Life Sciences / Clinical Diagnostics / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Client Management, Configuration Manager (SCCM), Microsoft Intune, Client Hardware & Peripherals, Operating Systems, Network Technologies (AD, DNS, DHCP), Endpoint Security, Patch Management, Ticket Management, Hardware Installation & Configuration
Preferred skills
SentinelOne, Qualys, Cisco Umbrella, Zscaler, BitLocker, Project Management
Technologies
SCCM, Intune, SentinelOne, Qualys, Cisco Umbrella, Zscaler, BitLocker, Windows
Responsibilities
Analyze, prioritize, and resolve IT incidents; Deploy and manage client lifecycle; Install, configure, and exchange hardware/peripherals; Ensure endpoint security and compliance; Support infrastructure projects and site relocations; Act as on-site contact for IT inquiries
Seniority
Senior, hands-on IC