SERVICEASSISTENT*IN AUTOHAUS (M/W/D) BMW und MINI
Core
First point of contact for customers at a BMW and MINI dealership, handling reception, inquiries, and service scheduling.
Role type
Customer service assistant (automotive dealership)
Builds
Customer service interactions and workshop service scheduling
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Customer service, telephone and in-person communication, appointment scheduling, complaint handling, data management, MS Office
Preferred skills
Commercial training background, organizational talent, reliability, customer needs awareness
Responsibilities
Greeting customers and routing to departments, handling phone and personal inquiries, scheduling service and appointments, processing customer complaints, managing customer orders, maintaining customer data
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