Client Service Representative
Core
Manages communication between the laboratory and clients, ensuring expectations are met by handling sample logistics, registration, and billing.
Role type
Client Service Representative
Builds
Client relationships and operational sample flow for Eurofins USA Food Testing
Domain
Life sciences / Food testing / Laboratory services
Deliverable
client delivery
Required skills
Sample receipt and registration, courier routing, LIMS system usage, invoice management, client communication, intercompany coordination
Preferred skills
ISO 17025 knowledge, Chemistry background
Technologies
Microsoft Office (Outlook, Excel), LIMS systems
Responsibilities
Answer phones and process mail, receive and document incoming samples, route samples to analysts, create reference quotations, coordinate client conference calls, manage client billing and collections, submit results to regulatory bodies (WDNR), create return shipping labels
Seniority
Entry-level to Junior