Client Delivery Manager
Core
Safeguard end-to-end service coherence from the client perspective in complex, multi-team environments by enabling governance quality, aligning expectations, and structuring cross-team escalations.
Role type
Senior IC Client Delivery Manager (Service Governance & Orchestration)
Builds
Service delivery coherence, risk visibility, and structured escalation paths for financial institution clients
Domain
Financial Technology (Wealth Management) / IT Service Management (AMS/SaaS)
Deliverable
Dashboards & analysis / Client delivery
Required skills
Service delivery governance, AMS/SaaS models, systems thinking, stakeholder management without authority, structured communication under pressure, risk detection, KPI interpretation
Preferred skills
Experience in complex IT environments, client-facing roles, governance forums
Technologies
None explicitly stated
Responsibilities
Ensure end-to-end service delivery coherence across services, teams, and lifecycle phases; Surface and frame gaps between client expectations and delivery feasibility; Structure and govern non-incident escalations; Enable pre- and post-delivery governance checkpoints; Support post-delivery oversight and pattern detection; Support governance forums with consolidated risk narratives; Support KPI interpretation and transparency
Seniority
Senior, hands-on IC