Technical Solutions Engineer - Cloud, Hyperscalers and AI networks
Core
Troubleshoot complex Hyperscaler customer environments, including networks supporting AI and accelerated computing workloads, acting as a Tier 3 escalation engineer.
Role type
Senior Technical Solutions Engineer (Cloud, Hyperscalers, AI networks)
Builds
Customer success and stability for Hyperscaler and AI data center networks
Domain
Data Center Networking, Cloud, AI Infrastructure
Deliverable
client delivery
Required skills
L1/L2 networking (VLAN, LACP, LLDP, STP, MACSec), L3 routing (OSPF, BGP, IS-IS, MPLS), System Administration (AAA, SNMP, ACL), Cloud/AI technologies (QoS, PFC, Packet Forwarding), Linux administration, packet analysis (tcpdump, Wireshark), shell scripting, Python, gNMI/gRPC, Ansible, high-speed optics (400G/800G, OSFP, QSFP, LPO)
Preferred skills
SONiC OS experience, troubleshooting high-speed network connections, industry certifications
Technologies
SONiC, tcpdump, Wireshark, OSPF, BGP, IS-IS, MPLS, VLAN, LACP, LLDP, STP, MACSec, QoS, PFC, Linux, Python, Ansible, gNMI, gRPC
Responsibilities
Resolve customer concerns during installation, operation, and maintenance of Arista products; Investigate complex hardware and software network issues and provide root cause analysis; Document customer communication and recurring technical issues to support product development.
Seniority
Senior, hands-on IC
