Azure Technician
Core
Specialized L2/L3 technician providing technical support and incident resolution for Azure cloud services, focusing on Functions, Logic Apps, and integration services.
Role type
Senior IC Azure Cloud Support Technician
Builds
Service stability and continuity for enterprise clients via Azure platform
Domain
Cloud Infrastructure / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Azure Functions, .NET/C#, Logic Apps, Service Bus, Event Grid, REST APIs, JSON/XML, Azure API Management, Azure DevOps, SQL Server/Azure SQL, Root Cause Analysis, ITSM processes
Preferred skills
Kubernetes/AKS, Power Automate, Workflow creation
Technologies
Azure, .NET, C#, Logic Apps, Service Bus, Event Grid, Azure DevOps, SQL Server, Kubernetes, AKS, Power Automate
Responsibilities
Diagnose and resolve complex incidents and service requests for Azure services; Create and maintain knowledge base articles and troubleshooting guides; Perform root cause analysis and document findings for recurring incidents; Collaborate with L1 and L3 support teams for escalation and handover; Monitor system health and execute monitoring activities.
Seniority
Senior, hands-on IC