VP, Product Payments Experience & Customer Loyalty
Core
Define and lead the end-to-end payer experience across a global payments platform, building long-term payer loyalty strategies to increase conversion and retention.
Role type
VP, Product Payments Experience & Customer Loyalty
Builds
Global payer-facing payment experiences (checkout, payment flows, notifications), loyalty programs, and a unified global platform.
Domain
Fintech / Global Payments / Consumer Product
Deliverable
product features
Required skills
Global product strategy, payments domain expertise, customer loyalty/retention program design, product modernization, UX leadership, localization strategy, executive stakeholder management, data-driven decision making, AI-enabled product development
Preferred skills
Experience with regulated markets (India, China), AI-powered personalization, product analytics (Amplitude, Mixpanel, Looker, Tableau), experimentation/A/B testing, cloud-native SaaS platforms, payment APIs
Technologies
AI-powered Product Development, Product Analytics, Experimentation Platforms, Figma, Jira, Confluence, Global Payments Platforms, Payment APIs, Cloud-native SaaS Platforms, Data & Customer Insights Platforms
Responsibilities
Define vision and strategy for payer-facing payment experiences; Build Flywire's first global payer loyalty strategy; Lead consolidation of fragmented payer experiences into a unified global platform; Serve as executive advocate for the payer; Lead and develop a global Product Management organization
Seniority
VP, executive leadership