Social Operations Lead - NO THIRD PARTIES
Core
Manage the end-to-end lifecycle of social media content, from intake and workflow management in Airtable to scheduling, publishing, and community engagement in Hootsuite.
Role type
Senior Social Media Operations Lead (Process & Workflow)
Builds
Streamlined social media workflows, published content calendars, and documented SOPs for digital execution.
Domain
Healthcare industry digital marketing operations
Deliverable
product features
Required skills
Airtable workflow architecture, Hootsuite publishing and inbox management, SOP creation, stakeholder management, project tracking, community engagement
Preferred skills
Process optimization, training enablement, bottleneck identification
Technologies
Airtable, Hootsuite
Responsibilities
Maintain master social media calendar, enforce SLAs for incoming requests, manage content approval workflows, handle technical scheduling and community inbox, optimize SOPs, onboard team members and agency partners
Seniority
Senior, hands-on IC
