Manager, Portfolio and Projects
Core
Central PMO lead managing business request intake, demand prioritization, and operational governance for a dynamic portfolio of projects focused on operational optimization, cost efficiency, and customer satisfaction.
Role type
Manager, Portfolio and Projects (PMO Lead)
Builds
Tactical operational projects for contact center optimization, process simplification, and channel efficiency
Domain
Contact Center Operations / Shared Services / Tech Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program or Portfolio Management, business intake framework design, prioritization scoring models, PMO governance, contact center metrics analysis, stakeholder negotiation, team leadership
Preferred skills
PMP certification, Lean Six Sigma certification
Technologies
None stated
Responsibilities
Evaluate and approve incoming project proposals based on strategic alignment and ROI; manage end-to-end PMO governance and standards for tactical projects; oversee organizational bandwidth and capacity across in-house and BPO teams; mentor the Prioritization & Intake Lead
Seniority
Manager, hands-on IC