Service Manager
Core
Lead service operations for Northwest region, directing field activities to achieve revenue, growth, and operational objectives for lifting equipment and material handling solutions.
Role type
Senior Service Manager (Field Operations)
Builds
Safe, efficient, high-quality service outcomes for industrial maintenance, lifting equipment, cranes, and manufacturing clients.
Domain
Industrial maintenance, heavy industry, material handling, lifting equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Field service leadership, technician management, operational scheduling, safety compliance (ISO 14001/45001), customer relationship management, job costing, financial awareness, problem-solving
Preferred skills
Trade qualification (Electrician/Mechanical Fitter), tertiary qualification in Business Management, experience in cranes/manufacturing/heavy industry, Pilbara region travel
Technologies
ISO 14001, ISO 45001
Responsibilities
Direct service team in achieving operational effectiveness, monitor service metrics (profitability/productivity), ensure safety policy adherence, maintain customer/supplier relationships, review job performance and approve timesheets, coordinate equipment/vehicle maintenance, identify training needs and collaborate with Sales.
Seniority
Senior, hands-on IC