Formation en alternance - Conseiller de Livraison F/H
Core
Prepare customer orders, handle disputes and returns, and ensure delivery deadlines are met for professional restaurant clients.
Role type
Junior order preparation and client support specialist (apprentice)
Builds
Order fulfillment and client service for professional restaurants
Domain
Food distribution and B2B catering
Deliverable
product features
Required skills
order preparation, customer dispute resolution, product substitution, delivery deadline management, new client onboarding, basic computer tools usage
Preferred skills
passion for gastronomy, customer relationship skills, agility with digital tools
Responsibilities
Ensure quality and reliability of order preparation, process customer claims (returns, refunds), conduct NPS surveys, propose substitute products while considering margins, respect delivery schedules, onboard new clients
Seniority
Junior, apprentice (Bac/Bac Pro level)