Sr Oracle Support Analyst
Core
Provide L2/L3 production support, operational troubleshooting, and incident management for a highly customized Oracle ERP environment.
Role type
Senior IC Oracle ERP Production Support Analyst
Builds
Business-critical ERP applications (Order-to-Cash, Procurement, Inventory, Finance) for a global toy and family entertainment company
Domain
Enterprise Resource Planning (ERP) / Supply Chain & Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Oracle E-Business Suite (11i/R12), Oracle SQL, PL/SQL development, ERP functional knowledge (O2C, Procurement, Inventory, Finance), data analysis, incident management
Preferred skills
Oracle Workflow, XML Publisher/BI Publisher, Unix/Linux shell scripting, ITIL processes, ServiceNow
Technologies
Oracle E-Business Suite, Oracle SQL, Oracle PL/SQL, Oracle Forms & Reports, XML Publisher, BI Publisher, Unix/Linux, ServiceNow
Responsibilities
Investigate and resolve application, data, and interface issues; perform root cause analysis and implement corrective actions; monitor application health, concurrent programs, interfaces, and batch processes; support custom interfaces, reports, conversions, and enhancements; analyze business process issues and system impacts; optimize SQL queries and perform performance tuning
Seniority
Senior, hands-on IC