Analyst IT
Core
Provide L2/L3 production support for Blue Yonder Warehouse Management System (WMS) environments, ensuring stability for DTC parcel and B2B fulfillment operations.
Role type
Senior IC WMS Production Support Analyst
Builds
Stable warehouse operations, order fulfillment workflows, and integrations with OMS, ERP, TMS, and carrier systems.
Domain
Supply Chain / Warehouse Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Blue Yonder WMS architecture, MOCA queries, SQL troubleshooting, API/EDI integration support, incident management, root cause analysis, release validation
Preferred skills
Carrier integration experience (FedEx, UPS, DHL), TMS platforms (Centiro), Labor Management, Omni-channel fulfillment, ITIL processes, Blue Yonder certifications
Technologies
Blue Yonder WMS, MOCA, SQL, Jira, ServiceNow, Jasper Reports, Nice Label, BY Label Designer, Centiro, FedEx, UPS, DHL
Responsibilities
Monitor WMS production jobs and interfaces; troubleshoot and resolve issues impacting order processing and shipping; investigate production incidents and perform root cause analysis; support integrations between WMS and external systems; validate system health after releases; troubleshoot shipping labels and reporting tools.
Seniority
Senior, hands-on IC
