Mitarbeiter:in im stationären Kundenservice
Core
Personal customer service and operational support for Click & Collect, Breuninger Card services, and in-store operations.
Role type
Stationary Customer Service Associate
Builds
In-store customer experiences and service delivery for a luxury fashion retailer
Domain
Retail / Fashion
Deliverable
client delivery
Required skills
Customer consultation, claims management, inventory handling, tax-free processing, gift card sales, gift wrapping, wardrobe management, process optimization, PC proficiency, quick IT system adoption
Preferred skills
Service orientation, team collaboration, flexibility
Responsibilities
Personal customer consultation, handling customer inquiries (claims, returns, receipts), processing Breuninger Card applications and expenses, gift wrapping, managing customer wardrobe, identifying and implementing process improvements
Seniority
Entry-level to Mid-level, hands-on IC