Customer Experience Representative (Onsite)
Core
Liaison between customers and partners, providing timely assistance, answering questions, and resolving issues while collaborating with insurance companies and independent adjusters for accurate data collection.
Role type
Customer Experience Representative
Builds
Customer support solutions and data collection for insurance and adjusters
Domain
Insurance / Property Services
Deliverable
client delivery
Required skills
Phone/email/chat communication, issue resolution, record keeping, research, time management, Microsoft Office proficiency
Preferred skills
Salesforce, Genesys, Chat platforms, English/Spanish bilingualism, 60 WPM typing speed
Responsibilities
Respond to customer inquiries via phone, email, and chat; handle high-volume inbound/outbound calls regarding building material testing; resolve complaints to meet SLAs; document interactions and notify management of trends; escalate concerns to appropriate resources; help customers use products and services.
Seniority
Entry-level, individual contributor
