Chef de projet Expert Support 3DX H/F
Core
Pilot user support and optimize the 3DEXPERIENCE platform deployment for an international industrial group.
Role type
Senior project manager (PLM platform support)
Builds
User support operations and platform optimization for industrial R&D teams
Domain
Industrial PLM / 3DEXPERIENCE
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
3DEXPERIENCE platform expertise, user support management, process optimization, stakeholder management, technical documentation, ITIL methodologies
Preferred skills
Industrial or R&D environment experience, Product Owner collaboration
Technologies
3DEXPERIENCE (Enovia, CATIA, DELMIA), ServiceNow, Jira
Responsibilities
Supervise the support center (helpdesk, tickets, FAQ), prioritize and escalate technical or functional issues, analyze user feedback to propose platform improvements, manage relationships with Dassault Systèmes, contribute to user documentation
Seniority
Senior, hands-on IC
