Responsable Planification & Suivi Clients H/F – CDD 12 mois
Core
Orchestrate audit operations and manage a client portfolio for SGS Business Assurance, ensuring project delivery and coordination across France and internationally.
Role type
Operations Manager (Audit Planning & Client Follow-up)
Builds
Audit services and management system evaluations
Domain
Professional services / Quality assurance / Environmental safety
Deliverable
client delivery
Required skills
audit planning, project coordination, client relationship management, contract compliance monitoring, team coordination, workload distribution, operational problem-solving, commercial offer preparation, process improvement
Preferred skills
team leadership, functional animation
Technologies
Microsoft Excel
Responsibilities
Manage client portfolio and follow-up on audit services; Organize and coordinate audit planning domestically and internationally; Serve as primary client contact throughout engagements; Monitor file progress and ensure contractual commitments are met; Coordinate daily planning team activities and support staff in priority management; Participate in workload distribution and operational execution; Anticipate risks and resolve operational issues; Contribute to continuous process improvement; Prepare commercial offers and client reviews when needed.