OPERATIONS MANAGER
Core
Ensure an efficient and distinctive shopping experience for Ho.Re.Ca clients to inspire and retain them.
Role type
Operations Manager for a wholesale retail store
Builds
Optimized store execution, product availability, and service levels for Ho.Re.Ca clients
Domain
Wholesale retail (Ho.Re.Ca) / Food & Non-Food distribution
Deliverable
product features
Required skills
Team leadership, store execution management, inventory flow management, market analysis, P&L reading, client relationship management
Preferred skills
Knowledge of product assortment, Ho.Re.Ca market dynamics, English language proficiency
Technologies
Digital work tools, online purchasing channel, delivery service, DISH platform, Mercato Online marketplace
Responsibilities
Develop a team of department heads with technical assortment knowledge; manage merchandise flow and maintain optimal store levels; act as an interface with headquarters, platforms, and suppliers; engage the store team in managing top customers; guide the check-in/out department to ensure service standards.
Seniority
Mid-level, hands-on IC