Technical Services Manager
Core
Manage technical support operations and a team of engineers for Intuitive's da Vinci robotic surgery systems and sterile reprocessing services, ensuring customer satisfaction and patient safety.
Role type
Senior Technical Services Manager (Team Lead)
Builds
Robotic surgical systems, sterile reprocessing services, and digital support solutions for healthcare providers.
Domain
Healthcare / Robotic Surgery / Medical Devices
Deliverable
client delivery | infrastructure
Required skills
Technical troubleshooting, team management, regulatory compliance, OR protocol knowledge, endoscopic equipment familiarity, analytical problem-solving, SAP/MS Office proficiency, English fluency
Preferred skills
3+ years in Technical Support, clinical knowledge of Intuitive product line
Technologies
da Vinci system, SAP, MS Office
Responsibilities
Provide technical support to customers and field engineers; manage a team of Technical Support Engineers; act as liaison between Service Operations and regulatory/marketing teams; drive key metrics and cross-functional projects; support team member development and resource management.
Seniority
Senior, hands-on IC with team leadership