Kundenservice-Support für Reklamationen - remote deutschlandweit (d/m/w)
Core
Handle customer complaints and claims for used cars via phone or email, assessing damages against quality standards.
Role type
Customer service specialist (automotive claims)
Builds
Customer satisfaction and retention for the Autohero online used car platform
Domain
Automotive retail / Customer support
Deliverable
client delivery
Required skills
German (fluent), Google tools (Sheets, Gmail, Calendar), communication, problem-solving
Preferred skills
Automotive industry experience, mechanical/vehicle knowledge
Responsibilities
Answer customer calls and emails regarding post-purchase issues, evaluate vehicle damages and defects, coordinate with technical teams, resolve complaints to ensure quality standards
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