Founding Product Designer (SaaS/Enterprise)
Core
Designing the visual language, interaction models, and component systems for an AI-native Customer Experience (CX) platform that automates workflows and enables service teams with intelligent agents.
Role type
Founding Product Designer (B2B SaaS/Enterprise)
Builds
The foundational design system and user experiences for an agentic, proactive CX platform.
Domain
B2B SaaS / Enterprise Customer Experience / AI
Deliverable
production ML models | product features
Required skills
B2B/SaaS product design, systems thinking, interaction design, end-to-end workflow design, designing for operational users, handling ambiguity, rapid iteration, Figma proficiency
Preferred skills
First designer at an early-stage company, experience in customer service/CRM/ITSM, designing AI copilots/conversational interfaces, designing for highly configurable products
Technologies
Figma
Responsibilities
Define the product's visual language and behavior from a blank slate, design experiences for multiple personas (agents, leads, managers), create a design system, stay close to implementation during build
Seniority
Founding, hands-on IC
