PKI Service Desk Technician
Core
Provide Tier I and Tier II technical support for Public Key Infrastructure (PKI) operations, managing secure workforce access and digital certificate lifecycles for the U.S. Army Network Enterprise Technology Command.
Role type
PKI Service Desk Technician
Builds
Secure workforce access and mission-critical network services for the U.S. Army
Domain
Defense / Cybersecurity / Identity and Access Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PKI certificate lifecycle management, smart card troubleshooting, SSL/TLS certificate handling, privileged account management, security policy compliance, system log analysis, change management procedures
Preferred skills
DoD environment experience, complex technical troubleshooting in mission-critical settings, VIP user support
Technologies
CAC, RA/LRA, NIPRNet, SIPRNet, ASCL, SSL/TLS, smart cards
Responsibilities
Respond to and resolve daily PKI and card-access support requests, Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle, Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices, Manage privileged user accounts including creation, modification, and deactivation, Monitor PKI infrastructure to ensure operational availability and compliance, Collaborate with cybersecurity and network teams to troubleshoot PKI-related incidents
Seniority
Mid-level, hands-on IC