Technical Support Desk Technician (COMSEC Tier 2)
Core
Provide Tier 2 technical support for Army Communications Security (COMSEC) systems, troubleshooting cryptographic equipment, software, keys, and operational issues to ensure secure, reliable, and compliant COMSEC operations.
Role type
Tier 2 Technical Support Specialist (COMSEC)
Builds
Secure communications infrastructure and operational readiness for Army COMSEC users
Domain
Defense / Communications Security / Cryptography
Deliverable
client delivery
Required skills
COMSEC hardware/software troubleshooting, key management, PKI lifecycle management, network diagnostics, incident analysis, configuration management, system administration, encryption protocols
Preferred skills
DoD environment experience, VIP support experience, mission-critical system support
Technologies
MGC/CHO, ACES, SKL, TKL, iApp, HPeSM, J-TNT, NetOps Toolkits, PKI, AR 380-40, TB 380-41
Responsibilities
Troubleshoot and resolve COMSEC hardware, software, connectivity, and encryption issues; perform COMSEC account operations including key management and device initialization; analyze incident tickets and document troubleshooting activities; escalate complex issues to SMEs or vendors; support testing and evaluation of emerging COMSEC technologies; maintain configuration management records and compliance with security policies.
Seniority
Mid-level, hands-on IC
