Technical Support Engineer (all genders)
Core
Provide 2nd Level Support for complex technical issues, analyze system data/logs, and troubleshoot system aborts in a high-tech semiconductor environment.
Role type
Technical Support Engineer (2nd Level)
Builds
Effective solutions for customer escalations and system stability
Domain
Semiconductor manufacturing / High-tech
Deliverable
client delivery
Required skills
Analyze system data and logs, troubleshoot technical problems, interpret performance indicators, create and track support tickets, collaborate with cross-functional teams, participate in on-call rotations
Preferred skills
Experience in semiconductor/high-tech/manufacturing, familiarity with root cause analysis, experience in international teams
Technologies
Ticketing systems
Responsibilities
Analyze system performance and logs to identify root causes, troubleshoot and resolve technical problems and system aborts, create and maintain support tickets, collaborate with hardware/software/engineering teams, participate in on-call support, support process improvements and documentation
Seniority
Individual Contributor