Sr Oracle Support Analyst
Core
Provide L2/L3 production support, operational troubleshooting, and incident management for a highly customized Oracle ERP environment.
Role type
Senior Oracle ERP Production Support Analyst
Builds
Maintains stability of business-critical Order-to-Cash, Procurement, Inventory, and Finance processes within Oracle E-Business Suite.
Domain
Enterprise Resource Planning (ERP) / Oracle E-Business Suite
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Oracle E-Business Suite 11i/R12, Oracle SQL, PL/SQL development, root cause analysis, batch process monitoring, data discrepancy resolution, interface troubleshooting
Preferred skills
Oracle Workflow, XML Publisher/BI Publisher, Unix/Linux shell scripting, ITIL processes, ServiceNow
Technologies
Oracle E-Business Suite, Oracle SQL, Oracle PL/SQL, Oracle Forms, Oracle Reports, ServiceNow, Unix/Linux
Responsibilities
Investigate and resolve application, data, and interface issues; perform root cause analysis and implement corrective actions; support business users during critical incidents; monitor application health and batch processes; develop and troubleshoot SQL/PLSQL programs; analyze and optimize SQL query performance.
Seniority
Senior, hands-on IC