Field Supervisor
Core
Overseeing and supporting a team of Service Technicians to ensure safe, efficient, and high-quality service delivery for crane operations at customer sites.
Role type
Field Supervisor (Service Operations)
Builds
Crane maintenance, repairs, and modernization services for industrial customers.
Domain
Industrial equipment maintenance (cranes)
Deliverable
physical/clinical work
Required skills
Supervision of field operatives, basic crane inspection, minor repair and field modernization, emergency breakdown troubleshooting, parts sourcing, labor estimation, safety review, customer relations, dispute handling
Preferred skills
Trade qualification, electrical license, mechanical trade certificate, working at heights competency, knowledge of Australian Standards, proficiency with Outlook/Excel/Word, knowledge of Konecranes and Demag products
Technologies
Outlook, Excel, Word
Responsibilities
Supervise field operatives including customer consultation, spot audits, quality control and safety; carry out basic Inspection services to various makes and models of standard cranes; work on minor repair, field modernisations and smaller installation jobs; attend emergency breakdowns, identify and repair faults on standard cranes; ensure all parts and materials are available and correct before repair works; assist the Service Manager in determining labour estimates, special tools, requirements or hazards on larger jobs; guide Account Managers with estimated hours of labour and costs for repairs; perform Safety Review and Visit Reviews and ensure that next steps are documented
Seniority
Mid-level, hands-on IC