Principal Architect – Digital & CX Modernization
Core
Define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences for enterprise applications and customer-facing platforms.
Role type
Principal Architect (Digital & CX Modernization)
Builds
Next-generation digital experiences and modernized enterprise applications
Domain
Telecom, Contact Center, Customer Experience (CX)
Deliverable
production ML models | product features | infrastructure
Required skills
API-first architecture, microservices patterns, event-driven systems, cloud platform design, legacy system migration, enterprise architecture standards, stakeholder negotiation, technical mentorship
Preferred skills
TOGAF certification, Enterprise Service Bus (ESB) experience, contact center technologies, frontend/UX frameworks
Technologies
AWS, Azure, GCP, ESB platforms
Responsibilities
Define and execute application modernization strategies for legacy platforms and user experiences; Design and promote API-first, microservices-first, and event-driven architectures; Provide architectural direction and mentorship to Team Leads and engineering squads; Evaluate existing systems to build migration strategies, risk assessments, and target architectures; Collaborate with clients and business leaders to present proposals and negotiate technical approaches; Establish and promote enterprise-wide architecture standards, best practices, and governance processes
Seniority
Principal, strategy & mentorship