Analyst-End User Experience
Core
Manage the administration, support, and lifecycle of end-user computing (EUC) software across the enterprise environment, ensuring assets are licensed, compliant, and optimized.
Role type
Senior EUC Software Support Analyst
Builds
Maintains software asset inventories and ensures uninterrupted service for enterprise applications.
Domain
Enterprise IT Operations / Software Asset Management
Deliverable
infrastructure
Required skills
Software Asset Management (SAM), license management, vendor liaison, contract negotiation, compliance auditing, portfolio management
Preferred skills
IT Service Management (ITSM) tools, enterprise platform support (Adobe, SurveyMonkey, Smartsheet), procurement processes
Technologies
Adobe Photoshop, SurveyMonkey, Smartsheet
Responsibilities
Administer and support EUC software applications; manage software licensing and track usage; coordinate renewals and upgrades; act as primary liaison with software vendors; monitor entitlement for cost optimization; maintain asset documentation; support compliance audits
Seniority
Mid-level, hands-on IC