Senior Software Engineer - Getting Help team
Core
Building and scaling the chat platform and self-service infrastructure to empower customers to solve problems quickly and efficiently.
Role type
Senior Software Engineer (Backend)
Builds
Chat platform, FAQs, self-service pages, and support automation tools for Wise customers.
Domain
Fintech / Customer Support Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Java, Spring framework, backend development, SQL/NoSQL databases, REST APIs, microservices, CI/CD pipelines, distributed systems design, system scalability optimization
Preferred skills
mentoring junior engineers, cross-functional collaboration, product-first problem solving, rapid iteration
Technologies
Java, Spring, SQL, NoSQL, REST, microservices
Responsibilities
Design and implement scalable backend solutions for the chat platform, optimize system latency and throughput, mentor team members on code quality and best practices, collaborate with product and design teams to deliver customer-facing features.
Seniority
Senior, hands-on IC
