Sr. Analyst, Service Strategy & Innovation

San Francisco, CA, us💼 Full-time💰 $95,000–$95,000🗓 2026-06-26 → 2026-09-26

Core

Identify unmet customer and partner needs, evaluate new service opportunities, and shape concepts to improve customer experience while reducing service costs.

Role type

Senior strategy individual contributor (service innovation)

Builds

Prioritized service innovation opportunities, pilot concepts, and implementation plans

Domain

Operations and Supply Chain / Service Strategy

Deliverable

Required skills

Strategic thinking, complex problem framing, hypothesis development, tradeoff evaluation, data-driven recommendation synthesis, cross-functional leadership, advanced Excel modeling, SQL querying, data visualization, Python for analysis, innovation methodology application

Preferred skills

Service design, concept development, pilot design, incubation work, customer experience strategy

Technologies

Microsoft Excel, SQL, Tableau, Power BI, Python

Responsibilities

Lead end-to-end innovation workstreams, frame complex problems, develop actionable recommendations, partner with cross-functional stakeholders, translate insights into prioritized opportunities

Seniority

Senior, hands-on IC

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About SquareTrade

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, gene