Ocean Import Agent
Core
Manage the end-to-end ocean import process, ensuring timely freight movement, accurate data entry, and customs documentation for international shipments.
Role type
Ocean Import Agent
Builds
International freight shipments and customs clearance documentation
Domain
Logistics / Ocean Freight / Import Operations
Deliverable
product features
Required skills
Data entry, Freight process management, Customs documentation, Billing and accounting, Customer service, Regulatory compliance, KPI tracking, SOP management, Overseas communication, Problem escalation
Preferred skills
Hazardous Materials certification, Ocean documentation process knowledge
Technologies
Global Ocean Import Workflow Monitor, Operational systems, Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Ensure smooth and timely freight process flow; Track and trace ocean import files; Ensure documents are timely sent to customer or broker for customs purposes; Ensure accurate and timely client and vendors billing; Interact with customers in arranging international shipments; Maintain relationships with suppliers (shipping lines, trucking companies); Meet compliance with internal and external government regulations; Monitor exception reports for data integrity resolution; Proactively notify customers of issues and meet KPI standards.
Seniority
Entry-level to Junior, hands-on IC
