Oracle Support Engineer-Service Support
Core
Lead and manage a 24x7 IT Service Desk team while providing oversight for Oracle ERP EBS and Fusion support operations.
Role type
Senior IT Service Desk Team Lead / SME
Builds
High-quality IT services and incident resolution for enterprise clients
Domain
IT Service Management (ITSM) / Oracle ERP
Deliverable
client delivery
Required skills
Team leadership and mentorship, Oracle ERP EBS & Fusion support, ITIL process governance, voice-based application management (BT CCNG), incident lifecycle management, performance metrics analysis
Preferred skills
Global service delivery experience, managed services environment exposure, automation and knowledge management initiatives
Technologies
Oracle E-Business Suite (EBS), Oracle Fusion Applications, BT CCNG
Responsibilities
Lead, mentor, and manage a team of Service Desk analysts; oversee day-to-day Service Desk operations and incident resolution; provide expertise in supporting Oracle ERP environments; implement and govern ITIL best practices; act as primary point of contact for escalations
Seniority
Senior, hands-on IC with team management
