Technická podpora pro rezidenční projekty
Core
Providing technical support and solution design for residential shading, automation, and Smart Home systems to B2B partners and end-users.
Role type
Technical Support Engineer (Residential Projects)
Builds
Residential shading and automation solutions integrating Somfy products with third-party technologies
Domain
Smart Home / Building Automation / Residential Shading
Deliverable
client delivery
Required skills
Valid electrical engineering certification, analytical problem solving, system integration testing, customer training, solution design, logistics coordination
Preferred skills
Knowledge of residential building systems (shading, automation), ability to travel for on-site service
Technologies
Somfy ecosystem, third-party integration platforms
Responsibilities
Provide professional technical support via phone, email, and in-person; Analyze and resolve technical challenges and test integrations; Test new products and provide feedback; Conduct on-site service visits and present the Somfy ecosystem; Design optimal technical solutions and train customer/installation teams; Manage warranty claims and coordinate with logistics
Seniority
Individual Contributor, mid-level technical specialist