Contact Center Specialist (Environmental Program)
Core
Primary point of contact for community members to coordinate residential environmental sampling programs and manage scheduling.
Role type
Contact Center Specialist (Environmental Program)
Builds
Residential sampling appointment schedules and accurate project coordination records.
Domain
Environmental consulting / Residential outreach
Deliverable
client delivery
Required skills
Verbal communication, written documentation, CRM proficiency, data entry, process adherence, conflict de-escalation, scheduling coordination
Preferred skills
Environmental program support experience, familiarity with groundwater/well terminology, regulated environment experience
Responsibilities
Handle resident calls regarding environmental sampling, schedule sampling appointments, document call logs and interaction summaries, escalate sensitive issues to project teams, maintain compliance with communication scripts and protocols
Seniority
Individual Contributor, operational support