Operational Account Management, MTS
Core
Act as a trusted partner to customers to optimize trading performance, adopt products effectively, and resolve operational challenges in sports trading.
Role type
Senior Operational Account Manager (Sports Trading)
Builds
Customer success outcomes, trading performance improvements, and product adoption for sports betting operators
Domain
Sports technology and betting operations
Deliverable
client delivery
Required skills
Trading experience, customer relationship management, analytical skills, problem-solving, stakeholder influence, adaptability, SQL knowledge
Preferred skills
Russian language proficiency, Microsoft Office proficiency
Technologies
SQL, Microsoft Office (Word, Excel, PowerPoint, Outlook), Calm app, Reulay app
Responsibilities
Monitor trading performance and identify improvement opportunities across sportsbook, sport, and league levels; Partner with customers to address coverage, market issues, player profiling, risk policies, and pricing; Deliver customer training, demonstrations, and onboarding support; Analyze daily customer usage to help maximize product value; Coordinate actions to improve trading performance and optimize service delivery; Travel domestically and internationally to support customer engagement.