Support utilisateurs 3DEXPERIENCE - PLM - Cherbourg
Core
Providing on-site technical and functional support for 3DEXPERIENCE PLM applications to defense sector clients, resolving incidents, and facilitating user upskilling.
Role type
PLM Support Specialist (3DEXPERIENCE)
Builds
Operational stability and user proficiency for PLM systems in the defense industry
Domain
Defense / Manufacturing / Product Lifecycle Management (PLM)
Deliverable
client delivery
Required skills
3DEXPERIENCE or equivalent 3D PLM application knowledge, incident analysis and root cause classification, technical and functional support project experience, performance indicator monitoring, client needs analysis
Preferred skills
Naval industry context experience, schematic design skills
Technologies
3DEXPERIENCE, Teamcenter
Responsibilities
Handle on-site user requests, qualify and resolve incidents with autonomy, transfer unresolved incidents to remote support, track incident progress, communicate incident status, participate in weekly and monthly follow-up meetings, ensure performance indicator compliance, support client teams in upskilling
Seniority
Mid-level (2+ years experience)