[GS] Customer Service Support (Japanese + English)
Core
First point of contact for internal customers and suppliers, providing support in Japanese and English via ticketing, email, and phone for indirect procurement processes.
Role type
Customer Service Support Specialist (Procurement)
Builds
Indirect procurement services including Purchase Requisitions, Purchase Orders, supplier management, and invoice processing.
Domain
Industrial Technology / Procurement
Deliverable
client delivery
Required skills
Japanese (fluent), English (fluent), procurement process knowledge, ticketing system navigation, root cause analysis, policy adherence, documentation, process improvement
Preferred skills
ERP systems (SAP), ticketing tools (ServiceNow), cross-training in other languages or regions
Responsibilities
Handle inquiries and requests related to indirect procurement processes, analyze customer requests and identify root causes, resolve requests within agreed service levels, monitor and follow up on open tickets, maintain accurate documentation of interactions, contribute to knowledge management by updating work instructions, collaborate with procurement teams and business users, support service transitions and process migrations, meet performance targets regarding productivity and customer satisfaction
Seniority
Individual Contributor
