Oracle Database Application Support Team Lead
Core
Lead a team of analysts in providing 3rd-line diagnostics, troubleshooting, and application support for 100+ customer Oracle Database environments across on-premises and cloud platforms.
Role type
Senior IC Oracle Database Application Support Team Lead
Builds
Production support for Public Sector applications (Revenues, benefits, Housing solutions) on Linux/Solaris/Windows
Domain
Public Sector / Government IT / Oracle Database Administration
Deliverable
client delivery
Required skills
Oracle Database administration (upgrades, patching), Linux/Solaris system administration, Apache Tomcat support, ITSM tools (Ivanti/ServiceNow), root cause analysis, technical documentation, customer communication
Preferred skills
Oracle Certification, Unix/Linux shell scripting, Apache Web Server configuration, networking concepts
Technologies
Oracle Database, Linux, Solaris, Windows, Apache Tomcat, Ivanti, ServiceNow
Responsibilities
Perform and lead Oracle Database upgrades and patching; conduct 3rd-line diagnostics and fault resolution; maintain backup and recovery solutions; act as primary escalation point for complex issues; mentor team members; engage directly with customers to manage priorities and provide recommendations
Seniority
Senior, hands-on IC with team leadership