Associate Director, Qualitative Research
Core
Manage and oversee a client service team for qualitative market research projects, ensuring on-time delivery, budget adherence, and profitability while mentoring staff and building client relationships.
Role type
Senior IC/Manager qualitative market research operations lead
Builds
Qualitative market research projects for healthcare clients
Domain
Healthcare market research
Deliverable
client delivery
Required skills
team management, project management, qualitative market research, process improvement, billing oversight, client service strategy, data collection quality monitoring, staff training
Preferred skills
healthcare-focused research experience, complex project execution, international research, translation management, patient referral handling
Technologies
Microsoft Office (Excel, Outlook, PowerPoint, Word)
Responsibilities
Manage, mentor, and appraise team members; monitor team KPIs and workload; manage project escalations to ensure on-time, on-budget completion; adapt and develop internal processes and systems; oversee billing and project profitability; execute client service improvement plans; oversee training for new and current employees; approve annual leave and expense reports.
Seniority
Senior, hands-on manager